The Roku device has been regarded as one of the primary solutions for streaming media material on your TV due to its extensive use. The Disney Plus Hotstar service is another that has seen significant growth in popularity. This service has become dominant due to its enormous library and the advent of the OTT platform. On their Roku devices, most consumers prefer to view Disney Plus content.
However, combining the two services has one significant drawback. The Disney Plus protected content error might be used to describe this problem. The protected content license error could show up on the screen if there are a few bugs or problems with the Roku device or the Disney Plus service. You can study the solutions provided in this post to resolve the Disney Plus not functioning on a Roku device issue.
How to Fix Disney Plus Not Working on Roku
The potential reasons why the Disney Plus app might not function on a Roku device are detailed in the section that follows.
- Unstable Internet Connection: Your Roku device’s Disney Plus app may not work because of an inconsistent internet connection.
- An issue with Cache Files: The problem on the Roku device can be brought on by the Disney Plus app’s multiple cache files.
- Incompatible Roku device: Disney Plus may not working on the Roku device and may not be compatible with the service.
- Outdated versions: You can have trouble using the Disney Plus channel because the Roku device or the Disney Plus channel itself is outdated.
- Hardware issues with Roku device: The Roku device could have certain problems, or it could be set up wrongly. Other times, the problem can be brought on by the Roku device’s attached peripherals.
- Server Issues: It’s possible that the Roku devices and the Disney Plus app’s servers are offline or undergoing maintenance.
What is Disney Plus Protected Content?
All users with a paid subscription may experience the Disney Plus Protected Content Licence problem. The issue may appear as error code 42 or error code 73 and may happen for a number of reasons. If the streaming service fails to honor the protected license for the program you are watching on your device, an error can happen. This problem can be a key factor in the Disney Plus Not Working on Roku Device. Use this link to learn more about the Protected content Licence error on the Disney Plus app and how to resolve the problems on your Roku device.
Method 1: Basic Troubleshooting Methods
Try the basic troubleshooting techniques listed here as your first step in solving the Disney Plus Not Working on Roku Device problem. With a few settings adjustments, Disney Plus service bugs of a minor nature may be resolved.
A. Try Streaming Another Show
Sometimes there is an issue with the showing we want to watch on a Roku device. So you can check by streaming another show on Disney Plus and check if the issue is solved.
B. Check Roku Device Compatibility
You can encounter this problem if the Disney Plus Not Working on Roku device. To determine your Roku device’s model number, follow the following.
- First, go to the home page with the help of the Home button on the Roku remote.
- There tap on the Settings option.
- Then, choose the System option.
- After that, select About and you will see the model number note it.
Below is the list of models of Roku devices compatible with Disney Plus models other than these that can cause the issue.
- All the latest Roku TV and Roku device models,
- Roku Express and Roku Express+,
- Roku 1, Roku 2, Roku 3, and Roku 4,
- 4K Roku Ultra, Roku Ultra LT, and Roku LT (2700X),
- Roku Streaming Stick and 4K Roku Streaming Stick+, and
- 4K Roku Premiere and 4K Roku Premiere+.
C. Connect Directly to your TV
You can see the Disney Plus protected content problem if you connected your Roku device to an external A/V system rather than the TV’s display connector.
- Unplug the Roku device from the external A/V system to fix the Disney Plus not working on Roku issue.
- Connect your TV’s ports to the Roku device directly.
D. Power Cycle your TV
Restarting your TV is another way to resolve the Disney Plus Not Working on Roku Device.
- To turn off your TV and unhook all of its cables, press the Power button on the device.
- After 60 seconds, unplug the TV from the outlet and connect it back in.
- Use the Power button to turn the TV on, and then reconnect all of the wires to the ports on the TV.
E. Restart Roku Device
Another method to fix the issue on the Disney Plus is to force restart the Roku device.
- First, go to the home page with the help of the Home button on the Roku remote.
- There tap on the Settings option.
- In Settings go to System.
- Then, choose System Update.
- After that, click on System Restart
- Lastly, on the Restart option.
F. Power Cycle your Wireless Router
You may examine and resolve problems with your wireless router’s Internet connection using the following techniques. The end result allows you to effortlessly change your Internet connection and stream material from the Disney Plus channel. This approach can be used to fix the Disney Plus Not Working on Roku Device issue. Your wireless router’s power switch or reboot will help you resolve the connection problem.
- To turn off your wireless router, press the Power button repeatedly.
- Remove all of the cables from the power outlet and give yourself 60 seconds to wait.
- Connect the Wireless Router’s cords to each other and to the power supply.
- Press the router’s power button until all the lamps are lit up green.
G. Check your Internet Speed
Using your Windows PC, you may verify the wireless router’s internet connection speed.
- Utilize the search bar in the bottom-left corner of your computer to launch the Google Chrome app.
- Open the Speedtest official website, select GO, and review the outcomes.
Although, you have two choices based on the results shown:
- Alternatively, connect the Roku device to another Internet Connection or upgrade the Internet Connection’s subscription plan to a faster Internet Speed.
H. Check the Internet Connection Strength in Roku
You can experience the Disney Plus protected content problem if the Roku device’s Internet connection is weaker. You can check the Roku device’s Internet connection’s strength to resolve the Disney Plus not working on the Roku issue.
- Initially, go to the home page with the help of the Home button on the Roku remote.
- There tap on the Settings option.
- Then, choose the Network option.
- After that, tap on About
- The Signal Strength section will show the specifics of the Internet Connection.
- Choose the option for Check Connection, then click OK.
- Two green checkmarks indicate a successful connection.
Before making any changes, make sure the settings are right because not all cellphones have the same Settings options and they differ from manufacturer to manufacturer. The OnePlus Nord Android device was used to carry out the specified actions.
I. Check the Subscription Package
You might not be able to access the Disney Plus service on the Roku device because the Disney Plus subscription plan may have become inactive. Check to see if your Disney Plus service subscription is current or expired to resolve the problem.
Open the Disney Plus app on your Android device first.
Select the Account option by tapping the profile icon in the top-left corner.
After that, hit the Subscription section to verify the account’s validity.
Re-subscribe to Disney Plus if the account has expired. Minor adjustments to the Disney Plus log-in and subscription on the Roku device can be made using the following techniques.
J. Re-login to Disney Plus Account
By signing back into your Disney Plus account, you can resolve the problem with Disney Plus not working on Roku devices.
Step 1: Log Out of Disney Plus Channel
First of all, the first step is to log out of Disney Plus on your Roku device by following the steps below:
Open Disney Plus Channel
Select the Settings option from the sidebar on the left side of the screen.
Then, Select Account
Select Log Out
Press an OK button on your Roku remote
Step 2. Re-Login to Disney Plus Channel
In the next step you need to Re-log into Disney Plus on the Roku device using your account credentials:
- Initially, Open the Disney Plus
- There go to the Settings option from the sidebar on the left side of the screen.
- After that, Select Account.
- Then, Select Log Out.
- Lastly, tap on the OK button on your Roku remote.
K. Re-Subscribe to Disney Plus
Renewing or resubscribing to the Disney Plus service’s subscription plan is another untried way to resolve the Disney Plus protected content error with the Disney Plus app.
Step 1: Unsubscribe to Disney Plus
The first step in employing this technique is to use your Android phone to cancel your subscription to the current Disney Plus service plan.
- Open the Play Store app on your Android phone by sliding up the screen.
- On the homepage, click the Profile Image icon in the top-right corner.
- In the list, select the Payments and Subscriptions tab.
- On the Subscription tab, click.
- To cancel your subscription, open the Disney Plus app and select that option.
Step 2: Re-subscribe to Disney Plus
You can re-subscribe to Disney Plus using your Android phone if Disney Plus isn’t working on your Roku device.
- Initially, on your Android phone, launch the Disney Plus application.
- Then, tap the ACCOUNT option after tapping the Profile icon in the top-left corner.
- After that, click the SUBSCRIPTION tab.
- Lastly, to subscribe to the Disney Plus app, enter your payment information and click the AGREE & SUBSCRIBE button.
You can use the techniques listed below to see if the Disney Plus service problem is related to server maintenance. If the servers are working properly, the gear used to stream Disney Plus content could be the problem.
L. Check Disney Plus Servers
Inspect the Disney Plus servers to see if they are down or undergoing maintenance. Also, use the link provided here to verify the status of the servers. If the server is working, the problem might be somewhere else.
M. Check Roku Servers
Another option to solve the issue is to check the status of the Roku servers. You can check the server status using the link given here on your default web browser.
Method 2: Clear Cache
In case, there are a number of cache files on the Disney Plus channel on your Roku device, you may face this issue. Also, you can try to clear the cache data on the channel to fix this issue.
- Firstly, tap on the Home button on the Roku device 5 times.
- Then, Press the Up arrow once and press the Rewind button twice.
- Lastly, press the Fast Forward button twice to force a restart.
Method 3: Update Disney Plus Channel
The Disney Plus channel not operating on Roku devices can be due to an older version of the channel. You can upgrade the channel on your Roku device to resolve this problem.
- Firstly, visit the HOME menu and select the Disney Plus channel.
- Next, press the button on your Roku remote.
- Select the Check for updates option.
Method 4: Update the Roku device
Disney Plus channel functionality on a Roku device may be hampered by an older OS. To resolve the Disney Plus protected content problem, update the Roku device to the most recent build.
- First, go to the home page with the help of the Home button on the Roku remote.
- Then, tap on the Settings option.
- In Settings go to System.
- There choose System Update.
- After that, tap on Check Now option.
- At last, you need to wait till the update downloads and restart your Roku device.
Method 5: Reinstall Disney Plus Channel
Reinstalling the Disney Plus channel on the Roku gadget is another way to resolve the problem with it.
Step 1: Uninstall Disney Plus Channel
You must first follow the instructions below to remove the current Disney Plus channel from your Roku device:
- Select the Disney Plus app on the HOME screen by going there and then pressing the OK button on your remote.
- Then, utilize a Roku remote button.
- From the list, choose Remove channel.
- Restart your Roku device after that.
- Your Roku device should restart.
Step 2: Reinstall Disney Plus Channel
The Disney Plus channel needs to be reinstalled or added to your Roku device once more. In this manner, it will be simple to fix all of the channel’s issues.
- Go to the Home menu’s Apps section.
- Then, use the Roku remote’s button.
- Press the OK button after selecting the Streaming channels option.
- Search for the Disney Plus app using the Search Channels option.
- After that, open the channel by going to it on Disney Plus.